FAQ

Website Usage Requirement
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  1. What are the recommended system requirements for viewing your site?

  2. What is the recommended screen resolution for viewing your site?

  3. What are the required Plug-ins for viewing your site?

  4. How to bookmark your site as my favorite page?

  5. Must I have Cookies enabled on my browser to view your site?

  6. Where can I find help if I encounter problems in viewing your site?

  7. The “Horse Racing” and “Football” sections are not mobile responsive. Why?

  1. What are the recommended system requirements for viewing your site?

    Recommended Configuration (Dual Authentication Method)

    Desktop/ Notebook computer running Microsoft Windows 7/ Windows 8 / Windows 8.1/ Windows 10
    Hardware: 1.6-gigahertz (GHz) or higher processor with 1GB RAM or above
    Browser: Internet Explorer 10.0 / 11.0/ Microsoft Edge, Firefox, Google Chrome that supports 128-bit encryption, HTML5 and a zoom value of 100%

    Desktop/ Notebook computer running Macintosh OS X 10.12
    Hardware: Intel Core 2 Duo 2.26-gigahertz (GHz) or higher processor with 2GB RAM or above
    Browser: Safari 10.0 that supports 128-bit encryption, HTML5 and a zoom value of 100%

    Screen Resolution: 1024 x 768 or above
    Internet Connection: 1.5Mbps or above

    Please click here to reference recommended PC configuration to access eWin.

    The absence of a particular PC configuration from the list does not mean that it is incompatible with the site. The above configuration will be subject to continuing testing and review.

  2. What is the recommended screen resolution for viewing your site?

    The optimal view resolution is 1024 * 768.

  3. What are the required Plug-ins for viewing your site?

    Please install latest versions of Flash Player.
    To download these plug-ins, simply click on the links below and follow the instructions provided.
    Download Flash Flayer

  4. How to bookmark your site as my favorite page?

    Access our site http://www.hkjc.com/, then select "Add to Favorites... " on the browser menu. Refer to your browser's help section for detailed instruction.

  5. Must I have Cookies enabled on my browser to view your site?

    We aim at providing more convenient web services to you. To better serve you when you visit our site, it is necessary to enable "Cookies" in your web browser setting.

  6. Where can I find help if I encounter problems in viewing your site?

    Please refer to the Enquiry and Support Hotline.

  7. The “Horse Racing” and “Football” sections are not mobile responsive. Why?

    The Club is enhancing its website in phases and most of the sections, including the homepage, “Racecourses & Entertainment”, “Membership”, “Community & Charities”, “About HKJC” and “FAQ”, have already been enhanced with responsive features. Updates to the other sections will also be made in due course.