FAQ

Register for Online Betting Service
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  1. How do I register for the Online Betting Service (eWin)?

  2. I have already registered for a Login Name. Can I use the Online Betting Service (eWin)?

  3. How should I register for the Online Betting Service (eWin) if I am a Betting Account holder?

  4. How safe is the Dual Authentication Method?

  5. Why do I keep getting message alerts when entering or leaving Online Betting Service (eWin)?

  6. Can I use Dual Authentication Method to login to Online Betting Service (eWin) on several computers?

  7. Is it safe to use the Dual Authentication Method to login to Online Betting Service (eWin) at public places such as coffee shops?

  8. Can I use Dual Authentication Method to logon to Online Betting Service (eWin) outside Hong Kong?

  9. After incorrectly entering my Password / Login Answer(s) several times, the screen displays the error message "Login Access is Locked". What should I do?

  10. Whom can I contact if I run into problems with logging on to the Online Betting Service (eWin)?

  1. How do I register for the Online Betting Service (eWin)?

    If you have not yet for a Login Name, please click here for details.

    If you have already registered for a Login Name, and have associated your Betting Account with the Login Name during the registration process, there is no need to do anything further. You can instantly enjoy the Online Betting Service (eWin).

    If you do not have a Betting Account, please click here to view Betting Account application details.

  2. I have already registered for a Login Name. Can I use the Online Betting Service (eWin)?

    You are only required to build an association between your Login Name and your Betting Account before you are able to instantly enjoy the Online Betting Service (eWin).

    Click here for a betting account association demo.

  3. How should I register for the Online Betting Service (eWin) if I am a Betting Account holder?

    Use one of the supported browsers to register for a Login Name. During the registration process, you will be prompted to build an association between your Login Name and your Betting Account. Once your registration is completed, you can instantly begin to enjoy the Online Betting Service (eWin).

    Click here for a registration demo.

  4. How safe is the Dual Authentication Method?

    Online Betting Service (eWin) has adopted the Dual Authentication Method, which use the "Login Answer" as a second authentication on top of the "Password". It is safe and convenient.

  5. Why do I keep getting message alerts when entering or leaving Online Betting Service (eWin)?

    Online Betting Service (eWin) is a highly secured website. These alert messages serve as a notification whenever you enter or leave any secured site.

  6. Can I use Dual Authentication Method to login to Online Betting Service (eWin) on several computers?

    Yes. Users can use the Dual Authentication Method to login to Online Betting Service (eWin) on more than one computer. For security reasons, users can only logon one account to one computer at the same time.

  7. Is it safe to use the Dual Authentication Method to login to Online Betting Service (eWin) at public places such as coffee shops?

    The Dual Authentication Method used by Online Betting Service (eWin) allows users to use their own "Password" and "Login Answer(s)" to logon. It is safe and convenient, no matter where you logon. For your personal protection, we highly recommend that you clear the browser memory cache before leaving any public computer.

  8. Can I use Dual Authentication Method to logon to Online Betting Service (eWin) outside Hong Kong?

    The Online Betting Service (eWin) is provided for use in the Hong Kong Special Administrative Region ("HKSAR") only and is governed by the Horse Race Betting Rules, Football Betting Rules, the Lotteries Rules and Betting Facilities Rules. It is the sole responsibility of any person who is located outside Hong Kong to check and comply with an appropriate laws and regulations before assessing or using the eWin. The Club and its subsidiaries shall not be responsible for any consequences arising from or resulting in any person using or attempting to use this Service from outside HKSAR. All bets place and all transactions made on or through this Service shall be deemed to be made in HKSAR and subject to the laws of HKSAR.

  9. After incorrectly entering my Password / Login Answer(s) several times, the screen displays the error message "Login Access is Locked". What should I do?

    Please click "Cannot Logon" on a betslip and enter the required information. You can then reset your Password or Login Answer(s).

  10. Whom can I contact if I run into problems with logging on to the Online Betting Service (eWin)?

    Should you have any queries about logging on to the Online Betting Service (eWin), please click here to view Online Betting Service technical support information.