FAQ

Register for a Login Name
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  1. What web services does the Hong Kong Jockey Club provide?

  2. How can I register for a Login Name?

  3. Who can register for a Login Name?

  4. I don't have any Betting Account. Could I Register for a Login Name?

  5. Do I need 2 different Login Names to logon to Online Betting Services' eWin as well as other HKJC online services?

  6. Is there any charge for registering and using HKJC web services?

  7. Is there any expiry date after registering for a Login Name?

  8. What are the prerequisites and configuration for Login Name registration?

  9. Can I choose my own Login Name?

  10. I have successfully registered for a Login Name; can I change my Login Name?

  11. Can I choose my own Password ?

  12. Can I change my Password?

  13. What are the functions of "Login Question(s)" and "Login Answer(s)"?

  14. What is the function of the Password Recovery Question?

  15. Which account(s) may I associate with my Login Name?

  16. How can I associate/de-associate account(s)?

  17. How many account(s) can be associated with a Login Name?

  18. How many Login Names can each Betting Account/ Racing Club Account be associated with?

  19. If I have cancelled my Betting Account/ Racing Club Account, can I still use the Login Name associated with that account?

  20. How do I cancel my Login Name?

  21. If I have changed my Betting Account, do I need to re-register for a Login Name?

  1. What web services does the Hong Kong Jockey Club provide?

    The web services we provide include:

    • Online Betting Service - a comprehensive online betting service
    • Online services for Racing Club members
    • Online Reservation - for booking Racecourse facilities

    To enjoy the above services base on your identity, you only have to register for a Login Name.

  2. How can I register for a Login Name?

    Use one of the supported browsers (including IE, Firefox, Google Chrome and Safari) to complete the registration process, during which you will be asked to associate your "Login Name" with an HKJC account(s) in order to use the respective web service(s).

    • Associate with a Betting Account to use the Online Betting Service. If you do not have a Betting Account, please click here to view Betting Account application details.
    • Associate with a Racing Club Membership Account to use the Racing Club web services.
  3. Who can register for a Login Name?

    Anyone aged 18 or above.

  4. I don't have any Betting Account. Could I Register for a Login Name?

    Yes. Anyone aged 18 or above can Register for a Login Name even if you don't currently have a betting account. However, should you choose to open any type of HKJC account in the future, you simply need to associate that account to your Login Name through the online administrative functions.

  5. Do I need 2 different Login Names to logon to Online Betting Services' eWin as well as other HKJC online services?

    No. Upon successful registration for a Login Name, you will have your own "Login Name" and "Password" which you will use to logon to various HKJC web services. The Dual Authentication Method adopted by Online Betting Services (eWin) allows users to logon with your "Password" and "Login Answer".

  6. Is there any charge for registering and using HKJC web services?

    No, registering and using HKJC web services is free of charge.

  7. Is there any expiry date after registering for a Login Name?

    No, your User data does not have an expiry date.

  8. What are the prerequisites and configuration for Login Name registration?

    • Desktop/ Notebook computer running Microsoft Windows 7/ Windows 8 / Windows 8.1/ Windows 10
      Hardware: 1.6-gigahertz (GHz) or higher processor with 512-MB of RAM
      Browser: Internet Explorer 10.0 / 11.0/ Microsoft Edge, Firefox, Google Chrome that supports 128-bit encryption, HTML5 and a zoom value of 100%
    • Desktop/ Notebook computer running Macintosh OS X 10.12
      Hardware: Intel Core Duo 1.83-gigahertz (GHz) or higher processor with 512-MB of RAM
      Browser: Safari 10.0 that supports 128-bit encryption, HTML5 and a zoom value of 100%
    • Screen Resolution: 1024 x 768 or above
    • Internet Connection: 1.5Mbps or above
    Instant Checking on Your Browser Setting


    The above configuration has been updated in Dec 2016.

    Remarks
    The absence of a particular PC configuration from the list does not mean that it is incompatible with the eWin. The above configuration will be subject to continuing testing and review

  9. Can I choose my own Login Name?

    Yes. When you first register, you will be asked to set up your own Login Name. The Login Name must be 8 to 15 characters in length, including both alphabet (case insensitive) and numeric characters.

  10. I have successfully registered for a Login Name; can I change my Login Name?

    No. Once the registration process is completed successfully, you cannot change your Login Name.

  11. Can I choose my own Password ?

    Yes. You can set up your own Password, which must be 8 to 20 characters in length, including both alphabet (case sensitive) and numeric characters. To protect your Login information and personal data, we strongly recommend that you do not associate your Password with anything personal such as your HKID card number, birthday, etc, and the "Password" cannot duplicate with the "Login Name". Also, please avoid using repetitive or consecutive digits and letters of the alphabet.

  12. Can I change my Password?

    Yes. To modify your Password, please logon to the Profile Maintenance page and click "Change Login Information".

    Click here for a demo.

  13. What are the functions of "Login Question(s)" and "Login Answer(s)"?

    The selected "Login Question(s)" and their respective "Login Answer(s)" that you have set up during registration are used for logging onto the Online Betting Service (eWin).

    The Dual Authentication Method used by Online Betting Service (eWin) enables the user to use their own "Password" and "Login Answer(s)" to login, which is safe and convenient.

  14. What is the function of the Password Recovery Question?

    If you are a User without any association with an HKJC account(s), you are required to set up a "Password Recovery Question" during registration. When you forget your "Password", you will be required to answer this question as identity verification before the system sends the new password to you through email.

    If you are a User with an associated Betting Account or Racing Club Account, your identity will be validated through the provision of other information instead of the "Password Recovery Question" when you forget your password.

  15. Which account(s) may I associate with my Login Name?

    Users can associate Betting Accounts and Racing Club Accounts to their Login Names.

  16. How can I associate/de-associate account(s)?

    Users can use the User Maintenance functions to associate Betting Accounts and Racing Club Accounts. For details of de-association, please call 1818.

    Click here for a Racing Club Member account association demo.

  17. How many account(s) can be associated with a Login Name?

    Only one Betting Account and all Racing Club Account under your name can be associated with one Login Name.

  18. How many Login Names can each Betting Account/ Racing Club Account be associated with?

    Each Betting Account or Racing Club Account can only be associated with one Login Name.

  19. If I have cancelled my Betting Account/ Racing Club Account, can I still use the Login Name associated with that account?

    Yes, your Login Name is still active. Before usage, however, you must first de-associate the account(s). Please call 1818 for details.

  20. How do I cancel my Login Name?

    For details of how to cancel your Login Name, please call 1818.

  21. If I have changed my Betting Account, do I need to re-register for a Login Name?

    For re-registration details, please call 1818.