FAQ

Web-related services
Font Size

  1. What web services does the Hong Kong Jockey Club provide?

  2. How can I register to be an HKJC Web User?

  3. I don’t have a Betting Account. Can I still register as an HKJC Web User?

  4. If I have cancelled my Betting Account/ Racing Club Account, can I still use the Web User Name associated with that account?

  5. What if I forget the answer of my "Web Password Recovery Question"?

  6. What is HKJC doing with the personal information I provide during web registration?

  7. How to get regular updates and promotion offers from HKJC?

  8. What is E-Alert Service? How to unsubscribe from the the E-Alert Service?

  9. What is Live Zone?

  10. Where can I find Live Zone?

  11. What information is available in Live Zone?

  12. The “Horse Racing” and “Football” sections are not mobile responsive. Why?

  1. What web services does the Hong Kong Jockey Club provide?

    The web services we provide include:

    • Online Betting Service  (eWin)
    • Online Service of Racing Club
    • Online Reservation Service - for booking Racecourse facilities

    To enjoy the above services, you only have to register as an HKJC Web User (One-time association with your Betting or Racing Club Account is required for some of the services).

  2. How can I register to be an HKJC Web User?

    Complete the registration process with one of the supported browsers (including Internet Explorer, Firefox, Google Chrome and Safari). During the registration, you may associate your “Web User Name” with your HKJC account(s) to use the respective web service(s).

    • Associate with a Betting Account to use the Online Betting Service and Online Reservation Service for Racecourse facilities
    • Associate with a Racing Club Membership Account to use the Racing Club web services and Online Reservation for Racecourses facilities.
  3. I don’t have a Betting Account. Can I still register as an HKJC Web User?

    Yes. Anyone aged 18 or above can register to be an HKJC Web User even if you don't currently have a Betting Account. When you have opened a Betting Account in the future, you simply need to associate that account to your Web User Name through the online administrative functions to use the respective web service(s).

  4. If I have cancelled my Betting Account/ Racing Club Account, can I still use the Web User Name associated with that account?

    Yes, your Web User Name is still active. Before usage, however, you must first de-associate the account(s). Please call 1818 for details.

  5. What if I forget the answer of my "Web Password Recovery Question"?

    Please contact 1818 for enquiry.

  6. What is HKJC doing with the personal information I provide during web registration?

    The Hong Kong Jockey Club is committed to applying and following the principles and requirements of the Personal Data (Privacy) Ordinance to safeguard the privacy of customers with respect to personal data.

    For more detailed information, please check out our Privacy Policy Statement.

  7. How to get regular updates and promotion offers from HKJC?

    After registering as an HKJC Web User, select "Y" for the question "Send me promotional email? " under the section "Web User Profile Maintenance".

    You can unsubscribe from the service at any time on the same profile maintenance page. 

  8. What is E-Alert Service? How to unsubscribe from the the E-Alert Service?

    You may subscribe to the email reminders regarding the information below by activating the E-Alert Service under the section “Web User Profile Maintenance”.

    • Racing schedule of my favorite horses
    • Entries of my favourite jockeys
    • Entries of my favourite trainers
    • Results of my favourite horses
    • Matches and HAD odds of my favourite teams
    • Jackpot / Snowball

    You can unsubscribe from the service at any time on the same profile maintenance page.

  9. What is Live Zone?

    Live Zone is a function of the Online Betting Service (eWin) which shows all the latest football match information. Once you login to eWin and select Live Zone, you can access all the instantly updated odds data and match information.

  10. Where can I find Live Zone?

    You can find Live Zone on the HKJC Football site of eWin.

  11. What information is available in Live Zone?

    Match Time, Team, Scores and Odds. You can also check the details of match events, including red cards, yellow cards, goals, player names and event status.

  12. The “Horse Racing” and “Football” sections are not mobile responsive. Why?

    The Club is enhancing its website in phases and most of the sections, including the homepage, “Racecourses & Entertainment”, “Membership”, “Community & Charities”, “About HKJC” and “FAQ”, have already been enhanced with responsive features. Updates to the other sections will also be made in due course.