FAQ

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Error Message
  1. Why do I receive the error message "The information you entered is incorrect or you have not registered for HKJC EFT Service, please input again or register for the service. Click the introduction icon above for more details."?

  2. Why do I receive the error message "Incorrect Password, your EFT service is suspended. Please call 1818."?

  3. Why do I receive the error message "Bank account mismatch. Please call 1818."?

  1. Why do I receive the error message "The information you entered is incorrect or you have not registered for HKJC EFT Service, please input again or register for the service. Click the introduction icon above for more details."?

    You have entered an incorrect HKJC EFT Service registration number or password. Please re-enter the correct information.

  2. Why do I receive the error message "Incorrect Password, your EFT service is suspended. Please call 1818."?

    Your HKJC EFT Service is suspended because you have entered an incorrect password repeatedly. To re-activate the service, please visit any of our Off-course Betting Branches or Racecourses and use the “Change HKJC EFT PIN” function on a selected Next Generation Betting Terminal.

    If you have forgotten the PIN, please select the "Register or Forget EFT PIN" function to obtain a new EFT PIN.

  3. Why do I receive the error message "Bank account mismatch. Please call 1818."?

    Your bank account number associated with the HKJC EFT Service does not match with that of your Betting Account. Please ensure you have entered the correct information. If you need to update your Betting Account details, please fill in the relevant form at any of our Off-course Betting Branches and then call 1818.