FAQ

Instant Funds Transfer
Font Size

Use of HKJC EFT Service
  1. Which betting channels support instant funds transfer?

  2. What is the upper and lower limit of a deposit transaction?

  3. What is the upper and lower limit of a withdrawal transaction?

  4. Which betting channels support instant deposit and withdrawal services via Bank Account 1?

  5. Which betting channels support instant deposit service via Bank Account 2?

  6. Is it a prerequisite to register Bank Account 2 before using instant deposit service?

  7. What should I do if I have forgotten the HKJC EFT registration number or its password?

  8. Can I reset my HKJC EFT PIN?

  9. How to cancel the HKJC EFT Service?

  10. What is the expiry date of my HKJC EFT registration number?

  11. If I lost the HKJC EFT registration slip, what should I do?

  12. Can I register for the HKJC EFT with my nominated bank account?

  13. If I have problem in HKJC EFT Registration Terminal operation, what should I do?

  14. Why only the last 2 digits of my HKJC EFT Service Registration Number are shown in the funds transfer interface?

  15. What should I do if I would like to change the bank account associated with the Betting Account?

  16. If my Nominated Bank Account registered was cancelled, is it still possible to use HKJC EFT Service with that particular bank account?

  17. Can I perform instant funds transfer through the Next Generation Betting Terminal?

  1. Which betting channels support instant funds transfer?

    You can perform instant funds transfer via the channels below:

    Online Betting Service (eWin)
    1886 Telebet Automated Services
    Mobile Betting Service
    MangoDeluxe/ MangoCombo
    Racing Touch

  2. What is the upper and lower limit of a deposit transaction?

    The minimum deposit amount per transaction is HK$300. The daily maximum deposit amount is HK$500,000 if you have a HSBC or Hang Seng Bank account as your Nominated Bank Account. If you would like to raise the daily deposit limit, please visit your bank to apply. Press here for details.

  3. What is the upper and lower limit of a withdrawal transaction?

    The minimum withdrawal amount per transaction is HK$500. The daily maximum withdrawal amount is HK$50,000. A maximum of two withdrawal transactions is allowed per day. The funds withdrawal service is only available for Bank Account 1. Press here for details.

  4. Which betting channels support instant deposit and withdrawal services via Bank Account 1?

    Online Betting Service (eWin), 1886 Telebet Automated Services, Mobile Betting Service, MangoDeluxe/MangoCombo and Racing Touch.

  5. Which betting channels support instant deposit service via Bank Account 2?

    Online Betting Service (eWin), 1886 Telebet Automated Services, Mobile Betting Service, MangoDeluxe/MangoCombo and Racing Touch.

  6. Is it a prerequisite to register Bank Account 2 before using instant deposit service?

    No. You can perform instant deposit with either Bank Account 1 or Bank Account 2.

  7. What should I do if I have forgotten the HKJC EFT registration number or its password?

    Please bring along the Nominated Bank Account number of your Betting Account and ATM card to any of our Off-course Betting Branches or Racecourse. You can obtain your EFT registration number using the “Enquire Registration Number” function on a selected Next Generation Betting Terminal.

    If you have forgotten your password, please reset it using the “Register or Forget EFT PIN” function according to the following procedure:

    1. Select "Other Services" in the Welcome Page
    2. Select "Betting A/C EFT Reg Service"
    3. Select "English"
    4. Input Betting Account Number and Security Code
    5. Select "Register or Forget EFT PIN"
    6. Select Bank Account 1 or Bank Account 2 to register "Telephone (1886)" or "Internet / Others" EFT service
    7. Insert the bank card which associated with the nominated bank account
    8. Input the number of Bank Account 1 or Bank Account 2
    9. Enter 6-digit Bank Card PIN
    10. Enter 8-digit EFT PIN
    11. Re-enter 8-digit EFT PIN
    12. Follow the instructions if registration of other funds transfer service is required
    13. Registration completed
  8. Can I reset my HKJC EFT PIN?

    Yes, you can reset your HKJC EFT PIN at any of our Off-Course Betting Branches or Racecourses using a selected Next Generation Betting Terminal. Steps are as follows:

    1. Select "Other Services" in the Welcome Page
    2. Select "Betting A/C EFT Reg Service"
    3. Select "English"
    4. Input Betting Account Number and Security Code
    5. Select "Change EFT PIN"
    6. Select service item: “Bank Account 1" or “Bank Account 2" and "Telephone (1886)" or "Internet / Other EFT Service"
    7. Enter 8-digit current EFT PIN
    8. Enter 8-digit new EFT PIN
    9. Re-enter 8-digit new EFT PIN
    10. PIN change completed, please keep the receipt for reference
  9. How to cancel the HKJC EFT Service?

    You can cancel the HKJC EFT Service at any of our Off-Course Betting Branches and Racecourses using a selected Next Generation Betting Terminal. Steps are as follows:

    1. Select "Other Services" in the Welcome Page
    2. Select "Betting A/C EFT Reg Service"
    3. Select "English"
    4. Input Betting Account Number and Security Code
    5. Select "Close Service"
    6. Select service item: “Bank Account 1" or “Bank Account 2" and "Telephone (1886)" or "Internet / Other EFT Service"
    7. Enter 8-digit EFT PIN
    8. Confirm to close EFT service 
    9. Cancellation completed, please keep the receipt for reference
  10. What is the expiry date of my HKJC EFT registration number?

    Your HKJC EFT registration number does not have an expiry date. If you would like to cancel the service, please visit any of our Off-course Betting Branches or Racecourses to use the “Close Service” function of a selected Next Generation Betting Terminal.

  11. If I lost the HKJC EFT registration slip, what should I do?

    Please bring along your Betting Account number, Nominated Bank Account number of your Betting Account and the ATM card to any of our Off-Course Betting Branches and Racecourses. You can obtain your EFT registration number using the “Enquire Registration Number” function on a selected Next Generation Betting Terminal according to the following procedure:

    1. Select "Other Services" in the Welcome Page
    2. Select "Betting A/C EFT Reg Service"
    3. Select "English"
    4. Input Betting Account Number and Security Code
    5. Select "Enquire Registration Number"
    6. Select Bank Account 1 or Bank Account 2
    7. Insert the bank card which associated with the nominated bank account
    8. Input Bank Account No.
    9. Enter 6-digit Bank Card PIN
    10. Enquiry completed, please keep the receipt for reference
  12. Can I register for the HKJC EFT with my nominated bank account?

    Users, whose nominated banks are HSBC*, Hang Seng Bank*, Bank of China (Hong Kong), Nanyang Commercial Bank, Chiyu Bank, Bank of East Asia, Dah Sing Bank, DBS and Standard Chartered Bank, can register the HKJC EFT Service at any Off-course Betting Branches and Racecourses installed with the selected Next Generation Betting Terminal. As soon as this service is activated, users can start funds transfer via 1886 Telebet Automated Services and/or respective Interactive Services.

    *Customers of HSBC and Hang Seng Bank are required to submit additional forms to the bank

  13. If I have problem in HKJC EFT Registration Terminal operation, what should I do?

    You could contact our Customers Relation Assistants in Off-course Betting Branches.

  14. Why only the last 2 digits of my HKJC EFT Service Registration Number are shown in the funds transfer interface?

    To protect the privacy of the customers, only the last 2 digits of HKJC EFT Service Registration Number will be shown and other digits will be masked. After editing that number, all the digits except the last 2 digits will be masked again. Also, this field only accepts numeric input.

  15. What should I do if I would like to change the bank account associated with the Betting Account?

    If you want to change the bank account associated with Betting Account, you should fill in a form in any of our Off-course Betting Branches and call 1818 to update the Betting Account information. Then, please bring along your Betting Account number, nominated bank account number of your Betting Account and the ATM card, to re-register the HKJC EFT Service at any Off-course Betting Branches and Racecourses installed with the selected Next Generation Betting Terminal.

  16. If my Nominated Bank Account registered was cancelled, is it still possible to use HKJC EFT Service with that particular bank account?

    No, the HKJC EFT registration number will become invalid. You should fill in a form in any of our Off-course Betting Branches and call 1818 to update the Betting Account information. Then, please bring along your Betting Account number, Nominated Bank Account number of your Betting Account, the ATM card, to re-register the HKJC EFT service at any Off-course Betting Branches and Racecourses installed with the selected Next Generation Betting Terminal.

  17. Can I perform instant funds transfer through the Next Generation Betting Terminal?

    Yes, the Next Generation Betting Terminals at the Off-Course Betting Branches support instant funds transfer function.